Updated: May 8, 2020
Home Delivery is an external sales program that must be properly prepared before being launched. It’s not just about cooking a meal, boxing it and placing it in a plastic bag and sending it off for delivery by a third-party driver, in one way or another the delivery guy must be an ambassador of your brand and is important to remember, however, that consumers’ desire for convenience does not outweigh the need to deliver the same great-tasting food that people expect when dining in the restaurant.
Recently one of our clients asked us if COVID-19 is transmitted in food or has to do with home delivery. According to the FDA, there is no evidence of food or food packaging being associated with the transmission of COVID-19. What is important is that cleaning and hygiene protocols must include home delivery personnel, either part of the restaurant team or by third parties, since those who like to have their food in a dirty transport, due to lack of personnel of hygiene, dirty cars or in contaminated transport bags?.
One of the first advice that we have recommended to those who want to implement home delivery is that they should first develop the home delivery plan that must include all the cleaning and hygiene protocols, food safety & handling practices, proper packaging, tamper-resistant seals, transport & sanitation, and customer orientation in how to handle their food once is received.
Here some specific suggestions for delivery that you can take into consideration at all time
There must be a separate area within the restaurant for the home delivery system, in which the system is perfectly monitored and controlled.
Food safety practices start with proper hand-washing and personal hygiene.
The thermal bags must always be in perfect conditions of hygiene and use.
They should never be used if they have holes, tears, discoloration.
The thermal / transport bags must be easy to clean, without folds, closures, or holes that make cleaning difficult and promote the accumulation of dirt and bacteria.
To help maintain temperatures, package hot and cold food separately
Increase the frequency of bag cleaning and disinfecting high-touch surfaces.
Wipe-out delivery bags with a sanitizing cloth after each delivery.
Thermal transport bags must be safe enough to withstand possible movements and avoid cross-contamination during transport.
Always close packaging using a tamper-proof seal.
Carryout containers with plastic tabs that break when food is accessed.
Adhesive seals on take-out bags that tear bag when opened,
Labeling the delivery package with the food preparation and delivery time
Includes heating or reheating instructions if applicable.
Remember that a Home Delivery order should never leave the place if it is not properly verified by the person responsible for the system.
The Home Delivery program must pay off additional resources not become a source of customer complaints and loss of profit.