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STILL, HAVING STAFF NIGHTMARES?


Did you know that at the restaurant level, one of the MAIN COMPLAINS among the staff, and the cause of HIGH TURNOVER, is due to the POOR MIDDLE MANAGEMENT (Manager, Assistant Mgrs. District, and Operation Mgrs)?


If you want to improve the CUSTOMER EXPERIENCE, start by improving the STAFF EXPERIENCE with a constant and professional training system,
  • It will INCREASE SATISFACTION,

  • Better QUALITY IN PRODUCTS & SERVICES,

  • REDUCE STAFF TURNOVER.

By the way, your FRANCHISEES also require training, not just supervision.


We have audited many places that the training system is left to technology. Over-automating the training system has proven to be a mistake. Sure, investing in software and applications will help save time and sounds like an ideal solution, but it must be combined between technology and personal training since the vast majority of employees want to receive in-person training. For this reason, it is paramount to train your internal instructors first.

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